Returns & Exchange
- If you receive your product(s), you are not completely satisfied you may return the items to us, within 15 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc).
- Items must be in unused condition, plus all accessories provided by the manufacturer.
- You must first contact us before sending any item back.
- For exchanging product(s), shipping back the original product to Dino Kiddo is paid for by the customer. The cost of shipping out the replacement product is paid for by Dino Kiddo.
- For return product(s), shipping back to Dino Kiddo is paid by the customer.
- Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
- Returns or exchange of the product(s) will only occur once we received the product. By default, the refund amount cannot exceed the original order amount paid to DinoKiddo. DinoKiddo is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Dino Kiddo.
- If an item is defective it will be replaced at our expense. Please note that we only cover the return shipping cost up to the amount that it cost to send it to you in the first place. We do not exchange as many items are custom made.